 Ambassador of CUSTOMER SATISFACTION
Dear Crystal,
I would like to take this opportunity to tell you and your supervisors of the exceptional quality of service you provide to your customers. Since you are the first person that a customer reaches upon calling Cambridge, you set the tone of the entire buying experience. Your friendly, helpful and courteous conversation makes the customer feel that the company is happy he called. I cannot say enough for the way you handle requests, referrals and information when I call. Your associates are helpful as well, but since you are the first contact, your attitude is so important. Thank you very much for your help.
Bill Davis
President, Owner
- Bill Davis & Associates, LLC
Dear Crystal,
In this fast paced, highly automated business world it is a pleasure to call a company like Cambridge and to have a strong, enthusiastic and friendly voice on the other side. Cambridge has instilled into their representatives that customer service is the key to success. It is a pleasure to call Cambridge and have Crystal Tanner as a sales representative. Knowledge, familiarity and dedication to customers need and wants are Crystal’s priority and I for one do more business with Cambridge simply because of the customer care. I like the fact that Crystal knows my name, what my company does and how she might assist me better. Efficiency is key and Crystal Tanner has always been that and more.
Sincerely,
Barbara. Birch
President
Best Bearings Co. LTD
Working with Crystal Tanner and Cambridge has been a terrific experience. I found Crystal to be knowledgeable and a great customer service/sales representative. With every request she has been extremely responsive to all of Cryogenic Systems Equipment's requests. Cambridge is fortunate to have her as a team member.
Gary Magdziarz
Purchasing Manager
Cryogenic Systems Equipment
Dear Crystal Tanner,
I want to thank you for going above and beyond the call of duty yesterday in helping me. I was traveling in my car and had very little information with me to aid in the ordering my belting. To top it off, my regular inside person was out of the office. You jumped right in to help. I was most impressed with your commitment and determination to carefully go through our customer records - like looking for a needle in a haystack. I was also impressed with your knowledge of the products that you produce, you took the time to ask about our application and how we were using the belting. You took the time to update your records and label the belts so the next person down the line would benefit.
As the maintenance supervisor at Phillips Mushroom Farms I deal with many people as suppliers. You are an exception to the normal. I am sending this letter to you as an encouragement to keep up the good work. It is greatly appreciated.
Very Best Regards,
Tom Bahel
Maintenance Supervisor
Phillips Mushroom Farms
Good morning Crystal,
I just wanted to write you and tell you how some days you can turn my world around. I am sure you have gotten plenty of letters or e-mails like this. I would like to know who I have to contact to join the Crystal Tanner fan club. But seriously, I really do appreciate your service very much. You are always so helpful, cheerful and caring that it rubs off on me and I am sure to those around you. I sincerely hope that you hear that enough because it is well deserved.
Thank You,
Nuri Tarhan
IJ White
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